Services Commercial Operations Specialist

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remote type
Hybrid
locations
Warsaw
Crawley - Cornerstone
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R2023-#####
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Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don’t just build technology. We build hope.
Here at Elekta, you will make a difference. Our mission is to improve patients’ lives by working together with our customers. We believe in taking an open and proactive approach in our practices, enabling us to build strong partnerships and meet evolving patient needs, no matter where they are in the world. We don’t just build technology; we build hope. Elekta’s Global Business Service Center is a Team based in Warsaw that provides recommendation of global best practices and ensures that improvement initiatives are delivered globally in consistent and quality-based way through standard processes and competent staff. Continuously since#####6 with our expertise and deep dive into root-causes of every issue we may encounter we support areas of Finance, QA&RA documents control, Logistics, IT and Service Operation.
What You’ll Do At Elekta The Services Commercial Operations Specialist support the commercial operations End-to-End process for service agreements, by keeping it maintained, updated, and documented. A successful candidate will support the team in harmonization and consistency of the Elekta Care offerings in the commercial catalogue and for driving optimization of its usability and data accuracy to improve quote-to-cash timelines for service agreements. The Specialist will guide and oversee the creation and maintenance, according to the guidelines of the Service Agreements functionality in the appropriate Elekta systems. The Services Commercial Operations Specialist will make sure relevant user training and information is always available to all applicable users of the mentioned processes.The Services Commercial Operations Specialist responsibilities include: Maintain the global Elekta Care service contract framework by supporting the Business Lines, including the BL Service in keeping the service contract entitlements and levels per product.Support the creation of new/revised Elekta Care service agreements and service contract entitlements in line with the global service sales process in Elekta’s CPQ and CLM systems in collaboration with the various platform owners.Execute and drive the CLM requests / feedbacks around service agreements and service opportunities in Elekta’s CLM system, and in line with the global service sales and global service contract management process in collaboration with IT, 3rd Party vendors and the various platform owners.Support, test, and approve new Elekta Care service agreement and end-to-end service sales functionality for release in the commercial catalogue.Develop training content and internal communication on the end-to-end service sales process for the commercial organization. Conduct training to service sales and service contract admin colleagues.Point of contact for ‘super-users’ of the service sales processResponsible for the development and maintenance of the applicable global process documentation and instructions.Support the creation of commercial insights through analysis and reports to management and commercial organization.Provide business support to regional service sales teams, EBS and regional service contract management teams and others for the end-to-end service sales and service contract management process.Drive and support data consistency, hsarmonization, accuracy, and support resolution of issues.Participate in projects and initiatives to implement new features, methodologies and enhancements in the service sales, service quoting, and service contract management area. The right stuff The Services Commercial Operations Specialist will play an active role in representing the group’s vision and mission while supporting the goals of the overall business. We are looking for a high-calibre candidate who will work closely with all Business Lines, all Regions which is why you must have the following skills: Strong communication (verbal and written) and interpersonal skills.Ability to work in complex, multi-functional, international environment.Decisive mindset and result-oriented attitudeWhat You Bring Experienced in CRM technology management and use of Business Intelligence tools.Capable of resolving escalated issues arising from commercial service operational activities.Problem solver with getting-it-done mentalityIT systems savvy and a quick learnerStrong analytical and planning skills.Strong drive for accuracy and consistencyFlexible working styleWhat you’ll get: In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits. Group Income
Protection
Private Medical
Insurance
Pension Dependents’ Pension MyElekta Benefits portal by Kafeteria Training programme Hybrid work option (you are required to work on location at least 3 days/week) Bonus Scheme Policy Flexible working hours Overtime Policy Life
Assurance
Hiring process We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail. Your Elekta contact For questions, please contact the responsible Global Talent Acquisition Partner, Joanna Kozyra at
#####. We are an equal opportunity employer.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected
characteristic.
About Elekta As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders. More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.
About UsWe don't just build technology. We build hope.
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