Service Supervisor

Key Activities
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Ensure that the company Health & Safety, Environmental policies and HR Policies and procedures are always
complied with in a fair and consistent manner.
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Maintain awareness levels of all department employees regarding Health & Safety and Security.
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Ensure that all new starters, temporary and permanent, are trained in line with the company policy.
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Responsible for ensuring the service/repair activities are carried out to the necessary service quality, efficiency,
and consistency levels.
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Maintain required company KPI’s for service/repair levels.
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Ensure that regular meetings / toolbox talks take place with employees to encourage feedback, identify training
needs and to share new ideas.
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Contribute and foster a culture of continuous improvement with all department staff.
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Understand and maintain external customers service levels.
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Ensure all relevant risks and issues are communicated to line manager Senior Management in a timely manner.
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Ensure all accidents and injuries are reported and investigated promptly and correctly and that any follow up
actions are implemented in a timely manner.
Specific Activities
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To be responsible for service/repair of Makita tools/accessories on a daily basis.
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At all times be responsible for the safety of yourself, other staff, and visitors, in and around the immediate area
of the workshop, warehouse and offices.
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Ensure all repair data is correctly entered onto BPCS.
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Communicate relevant Service KPI’s to ensure they are met.
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To be accountable, through the department employees, for the maintenance and cleanliness of all equipment
used in and around the workshop and other areas of the service department.
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To assist with the review of spare parts ordering and requests for spare parts in order to maintain appropriate
stock levels of spares.
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To liaise with internal departments for dealing with customer queries/repairs.
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To assist with the service training on Makita products to internal staff.
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Must assist in performing any additional assignments and duties as required by the needs of the Business as
directed by Senior Management.