Service Supervisor

Bespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays & cinemaAccess to employee assistance programmeCycle to work schemeDo you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!Job DescriptionSupervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performanceQuality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfactionLogistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levelsCustomer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering servicesQualificationsPrevious experience commensurate with roleHave a contagiouspassion for food and customer serviceYou draw satisfaction from supervising, training, and supporting a teamUnderstanding of delegation and influencing skillsExcellent organisational abilities; high attention to detailConcise and effective verbal and written communicationAbility to adapt to challenges and opportunities with a solution-oriented perspectiveWorks according to the BaxterStorey core valuesAdditional InformationFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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