Service Request Coordinator

Service Request Analyst
Location: Camberley office based
Job type: Permanent, full time
Ref: (00)555
Telent are looking for a Service Request Analyst to be a part of our growing Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services.
The Service Request Analyst is responsible for the end-to-end delivery and coordination of Service Requests. They will work collaboratively across diverse teams and suppliers to enable the successful fulfilment of requests; ensure they are delivered to a high standard and within the agreed timescales to achieve high levels of customer satisfaction. They will own escalations through to resolution and flag any risks to delivery as appropriate.
They are responsible for ensuring effective communication to the requestor relating to the progress of their requests and contribute to the contract performance and revenue through meeting delivery timescales and identification of potential chargeable activities.
Service requests can originate from multiple streams including Service Catalogue, incidents, problems, changes, and releases. They can also range from very simple resource requests to complex multi layered requests that will require more collaborative plannin...