Service Manager

Were looking for an experienced and ambitious Service Manager to work at our Inverness Hyundaibranch.
Hours
Full time, Monday
Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours.
About the role
As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.
As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude.
Day-to-day duties
Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.
Reviewing and analysing department KPI and financial repor...