Service Manager

Heras are a dynamic and expert international company with a strong European presence in the perimeter protection industry. Our products are sold globally, and in the UK we are proud protect vital infrastructure including water supply, the criminal justice system, and the national food chain.We have strong plans for future growth and we are investing heavily in our people including training and development, wellbeing, engagement, and rewards.About the Role & the TeamAre you a reliable and committed Service Manager with the ability to thrive in a fast paced, dynamic, and exciting environment? If so, we would love to receive your application to join the Heras family.This role will provide an opportunity to effectively manage the Service department with a focus on sales, quality, efficiency, and cost control, to successfully deliver a best in class customer experience. The UK Service Manager will build excellent rapport and relationships across the business and lead the way in creating a performance driven culture. This role requires you to be commercially aware of how to drive service revenue, business development and service contract models.This role will be based in the Doncaster office with regular travel across other Heras sites in the UK.Role OverviewMaintain a culture of health and safety with adherence to policies and procedures ensuring that everyone goes home safeImplement business strategy so as to meet agreed organisational performance plans within agreed budgets and timescales for financial and trading performance, quality, culture and legislative adherenceCreate and agree the UK business development growth plan, identifying opportunities for future growth whilst ensuring key accounts are managed and maintainedMonitor and develop the service contracts, offering to increase UK market share ensuring all PPM’s are timely and in line with contractual commitmentsRefine and roll out plans to ensure sales are in line/ahead of budget requirements whilst agreeing plans to recover any varianceEstablish and maintain departmental KPI’s ensuring appropriate measurement techniques, matrix and systems are in place to increase operational efficiencies and cost savingsMonitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescalesManage, develop and retain the service team through annual PDR’s, targets, objectives and monthly 1:1 meetingsLiaise with other functional/departmental managers to understand all necessary aspects and needs of the organisation, and to ensure they are fully informed of operational and commercial objectives, purposes and achievementsCommunicate and execute the Company’s vision, mission and values at all times, both internally and externally to the organisationDevelop and instil a culture of commercial awareness throughout the service departmentIntroduce and develop lean six sigma methodologies and tools for service improvementsPeople ManagementCreating an inspiring team environment with an open communication cultureConducts team meetings to update members on best practices and continuing expectationsSetting clear daily, weekly and monthly team goals and objectivesSteering the sales strategy and commercial focus with the BDM's and wider service teamLead and manage the service team, ensuring key tasks are prioritised so the service facilities runs smoothlyMotivating your team and encourage creativityListen to team members’ feedback and resolve any issues or conflictsSuggest and organise team building activitiesCarry out people management duties including employee relation situations including;Performance management and accountabilityAbsence management including absence review meetings and dealing with long and short term absenceDealing with investigations, disciplinary and grievancesWorkplace conflictRecruit, hire and train new employees to perform their dutiesIdentify training needs and provide coachingRecognising high performance and reward accomplishmentsImplement a full deputation and succession plan within the service teamAbout YouOwnership: You look after tasks, queries, and problems and take responsibility from start to finish, ensuring a great serviceResilience: You are able to recover from setbacks quickly, and are able to thrive within a fast paced, busy environmentFull UK driving licenceDegree educatedProject Management certification or relevant experienceExcellent communication skills with the ability to build strong relationships with internal and external stakeholders at all levelsStrong people management skills with the ability to engage, motivate and develop employees in order to maximise performance and successSolid commercial acumen with the ability to see the ‘big picture’ when analysing issues and dataAbility to forecast service sales with robust approach to managing business development teamsExcellent planning and organisational skills with the ability to navigate complex processesHigh level of negotiating and influencing skillsCommitted to delivering the utmost service/support to the business and our customersReliable team playerSubstantial experience working in a similar roleWorking in service, construction or engineering industryExtensive experience of successfully managing people and remote teamsStrong demonstrable leadership experience with successful resultsExperience of managing sales and business developmentContract management and negotiationP&L experienceSetting and achieving KPIsSix Sigma and lean certificationExperience or knowledge of perimeter protection productsEnhanced holidays of 33 days per year (one week more than the statutory minimum)Salary Sacrifice Pension SchemeFree On-site ParkingEye Care VouchersLife Assurance (2 x annual salary)Parental Support & Counselling ServicesEmployee Assistance Programme & Healthy Living AppHoliday Purchase Scheme (up to 5 days per year)We are an equal opportunities employer and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments or have any particular needs arising from a disability then please outline this on your application so that we can offer the right support for you.
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