Service Manager

Hours:
Monday to Friday (35 hours per week) Juice personnel are working with an amazing company. They are now looking for a dynamic and experienced Service Manager.You will manage all aspects of the service to ensure the highest quality standards of treatment and care. We want you to lead, motivate and develop your multidisciplinary team – empowering them to perform to their potential when supporting residents.could this be you?keep looking...The RoleTo take overall responsibility for the effective management of all aspects of the service, thereby ensuring the provision of the highest quality standards of diagnosis specific care and treatment, driven by the needs of the individualTo lead, manage and direct a multidisciplinary team in the attainment of aims and objectives linked to the Plan and the needs of the individualTo meet full compliance in line with the requirement of the regulatory body and relevant legislationTo market the service to all potential commissioners and referrers with the key aim of creating new business opportunitiesTo manage organic and planned change within the service, to meet the demands of new businessDemonstrate professional leadership and provide ‘hands on’ management support and guidance, managing staff activities and influencing their practices and attitudes.Assume line management responsibilities for the senior management team and lead clinicians where appropriate, to provide operational support and direction. Ensuring that performance standards are identified and metTake responsibility for setting and monitoring of budgets, capital and revenue, within locationTake overall responsibility for recruitment, employment and working practises, complying with Employment Law and contractual obligations. To include the provision of Induction, training and support as required in respect of the statutory responsibilities of the service and the company, with particular emphasis on our aims, values and high-performance standardsTo be an active member of the Service Management group and on occasion to take on additional defined responsibilities in relation to events such as investigations, disciplinary/grievance hearings and the provision of management support to other servicesPromote the ethos of exceptional customer responsiveness throughout the service to all stakeholders including service users, families, purchasers, referrers and other professional partners. This may require additional and or unsocial hours and or overnight staysProduce and implement an annual business development plan to support the management and development of existing and new service provisionParticipate in conferences and marketing opportunities as an ambassador of the companyTake a lead responsibility for the provision and management of on-call systems for location, including out of hours management support to the team within locationTo ensure all Service Users have received and been involved in their assessment, support plans, person centred plans and ongoing reviewsTo be responsible for the financial accounting systems on locationEnsure at all times the effective health, welfare and safeguard needs of all individuals are met in line with legislationTo take a lead role, in conjunction with the multidisciplinary team, in the provision of the review process, ensuring review reports are of a professional standard and collated in a timely manner. Chair review meetings as required and facilitate Service User involvement at all levelsEnsure through the leadership of the teams, that Service Users are empowered to pursue educational and vocational goals to contribute to their life-long learning, their independence and the achievement of aspirations and quality lifestyleEnsure at all times that the physical environment is safe for everyone in accordance with appropriate legislation and best practise, in addition that the environment is adapted to promote a homely atmosphere and maximum independence (and rehabilitation delete as appropriate) to service users, based on the best available knowledgeTo be responsible for all environments, vehicles and equipment within the location, ensuring they are fit for purpose and maintained to an acceptable and safe standard. To be responsible for the planned service and maintenance needs at the location.To take overall responsibility for all reporting procedures, both internal and external, ensuring that best practise is adhered toTo be responsible for the ongoing review of all areas of risk management within the designated locationCarry out any other duties within the general scope of the post as directed by the Divisional ManagerAbout YouNeed to have a Level 5 in Health and Social Care or an equivalent qualification in Social Care/Health which meet Regulatory RequirementsCurrent Live Clinical qualification with PIN and no restrictions to practiceExperienced Registered Manager with a qualification in Health and Social CareExperience and understanding of what constitutes a high quality specific residential serviceExperience of using quality measures e.g. internal/external audits and experience of making improvements associated with such measuresWorking with a Multi-Disciplinary Team to achieve positive outcomes for the people we supportThe ability to manage and guide staff including clinicians via formal supervisions and appraisals to maintain and improve quality and moraleExperience of implementing organisational policy and procedure, including the ability to contribute to the development of local procedures where necessaryExperience of using disciplinary /grievance procedures and experience of managing poor performance issues in line with policy and procedureExperience of identifying and implementing staff learning and development needs including knowledge of regulatory requirements for staff training in a social care environmentExperience of person-centred workingAbility to prioritise the workload to meet specified deadlinesAble to demonstrate interpersonal skills including negotiating and influencing skillsEffective interpersonal skills with the ability to communicate complex information to a wide audienceAble to demonstrate the use of initiative, problem solving skillsGood IT skills using Microsoft Office, in particular Word, Excel and OutlookAble to demonstrate a positive approach to dealing with problems and complaintsAbility to be flexible and to work unsociable hours when requiredExperience of managing budgets and financial systemsDriving licence and access to own carAbility to fulfil the travelling requirements of the post including attending training/meetings38 days annual leave (inclusive of bank holidays)Excellent training and supportGroup life assuranceFree parkingNationwide employee staff discounts incl. gym membership, eating out and shopping
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