Service Manager

Service Manager | Job Detail | Rea Valley Tractors Careers
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Service Manager
Job Title - Service Manager (Newport Shropshire)Hours - 40 hours per week, Monday to Friday 8am to 5pm with 1 hour lunch breakLocation: Newport, Shropshire, TF10 7BXPart of the Dunstall Holdings Groups, Rea Valley Tractors (RVT) was established over 30 years ago and is a leading regional agricultural machinery dealer. We supply an extensive range of agricultural machinery throughout Shropshire, Staffordshire, Derbyshire, mid and North Wales, Cheshire and Lancashire and also sell high-quality used equipment across the UK and abroad. We have seven depots in Newport (Shropshire), Shrewsbury, Sudbury, Welshpool, Middlewich, Ormskirk and Denbigh.What we offer you:Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipientHealth care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etcBenefits platform giving discounts on major supermarket shops, high street vendors, holidays and gym memberships. Employee Assistance ProgrammeOngoing training and Career OpportunitiesCycle to work schemeRefer a friend bonus £500 per person – terms applyBoot Allowance £110 (Redbacks)Isuzu Truck / Laptop / MobileAbout the RoleOur Service Manager reports to the Branch Manager. They are at the forefront of our customers aftersales experience which is driven by exceptional leadership of the service and workshop teams. This is a challenging but rewarding role for the right person. The workload and demands are varied. There is never a dull day whether supporting a customer with their service needs, planning workload, coaching team members or conducting reviews, the position will be diverse and exciting. You are responsible for the smooth operation of the whole department, including performance, resourcing levels and quality.ResponsibilitiesOn a day-to-day basis you will (this list is not exhaustive): Ensure high levels of team engagement within the departmentSupport, coach and mentor team members to ensure they have the capability and confidence to carry out their tasks to ensure customer satisfaction.Utilise careful understanding and empathy through all channels e.g face to face, telephone, email etc provide excellent customer service to our customersWith your service administration colleagues and utilising our electronic tools along with technician skills and expertise effectively manage work planning and allocation.With your service administration colleagues utilise our business systems to ensure all service work (including supplier warranty and improvement programmes) both in normal working hours and throughout seasonal peaks is carried out and billed in a timely and cost-effective manner.Working with the Group Service Manager to engage in resource planning, recruitment, development to ensure staff levels (including apprentices) and service department facilities and tools meet current and future demandsWorking with the Branch Manager to maintain exemplary levels of health and safety across the Service Department and workshop which aligns with health and safety law and our company risk assessments and policy.Working with the Group Service Manager to actively develop and engage in activities to increase the sales of retail labour and parts.Candidate RequirementsFull UK driver’s licenseRelevant working experience within the agricultural or construction machinery sector or a strong passion for the industryExperience in managing a team of hands-on technical individualsExcellent IT skills with ability to use systems such as MS Excel and online based systemsFlexibility to work extended hours and weekends as required to meet the demands of customers and to deliver service through seasonal peaks.Apply Now
Details
TypeFull Time/PermanentLocationNewportJob FunctionService
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