Service Manager - Automotive

Job Opportunity: Service Manager in the Automotive Industry

Location: Carlisle, United Kingdom
Hours: 40 hours per week
Salary: �41,000 to �48,000 per annum, with OTE ranging from �55,000 to �65,000

Company Overview:
Join an established Main Dealer in Carlisle, renowned for its commitment to excellence in the automotive industry.

Role Overview:
As a Service Manager, you will play a pivotal role in leading the service department to deliver exceptional customer service while maximising operational efficiency and profitability.

Responsibilities:

• Oversee the day-to-day operations of the service department, ensuring smooth workflow and timely delivery of services.
• Manage and mentor service advisors and technicians to uphold high standards of professionalism and productivity.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor key performance indicators (KPIs) and financial metrics to achieve targets and drive continuous improvement.
• Collaborate with other departments to optimize cross-functional processes and achieve overall business objectives.

Requirements:

• Proven experience in automotive service management or a related field.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving abilities and decision-making skills.
• Proficiency in using automotive dealership management systems (DMS) and related software.
• A customer-centric approach with a focus on delivering exceptional service experiences.

How to Apply:
If you are interested in this exciting opportunity, please contact us at (phone number removed) or send your up-to-date CV to (url removed).

Referral Program:
Know someone who would be perfect for this role? Refer them to us and receive a referral fee of �350 upon successful placement.

Don't miss out on this chance to advance your career in the dynamic automotive industry! Apply now and become part of our team in Carlisle.