Service Introduction & Transition Analyst

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Service Introduction & Transition Analyst Ansök
locations
Lowell Leeds
time type
Heltid
posted on
Registrerades för 2 dagar sedan
job requisition id
R013986
SummaryJob DescriptionService Introduction & Transition Analyst Location: Leeds, Thorpe Park, Hybrid working.Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect. We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience. Technology Assurance own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. The role of Service Introduction & Transition Analyst supports the Service Introduction & Transition Manager to deliver products / services, determines whether they are fit for purpose and assesses readiness against agreed service acceptance criteria.Accountabilities and Responsibilities:Support monitoring and controls to accurately measure service quality and ensure procedures and methodologies are in place and followed to maintain consistencyMonitoring overall performance of services post introduction / transitionMaintain in the service portfolio / catalogue the use of existing services within each UK business unit with the aim to understand their role in supporting business outcomes & delivering valueContribute to service reviews and continual service improvement plansContinuous Improvement of IT Service across the businessAssist with the co-ordination of the IT Change Management Process (IT CAB)Assist with the coordination of the Service Introduction processAssist in the collation of resource and service metrics and produce IT MI including analysis and trend reportingContribute to the definition, maintenance and adherence of the standards and processes defined in Lowell’s Service Management and Technology Assurance FrameworkService IntroductionEngagement with both internal & external service providersUnderstanding existing services and how they could be utilised / re-purposed to meet operational requirementsCollaborating with key stakeholders on service introduction & transition processesApplies understanding and knowledge in project or programme activities. Develops experience in the use of key change management tools and processesIdentifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritisation and implementation of improvements and efficienciesValidate changes against the acceptance criteria, gathering evidence and creating materials as necessaryManage risks and resolves issues that affect release scope, schedule and qualityManage stakeholder relationships and coordinate work between different teamsAttend & contribute to Release Readiness reviews as required, Milestone Reviews, and Business Go/No-Go reviewsWeekly, Monthly and Quarterly Release and Impact ReportingCommunicate release details and schedules to key stakeholdersMaintains the release schedule for all core services and ensure alignment across key partners and vendors (aligned with SLAs and agreed maintenance windows)Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification listsEnsures compliance of the business services impacted by the change. Understands policy, principles and approachService Transition (Change Management)Supports & administers effective Service Transition (Change Management)Evaluating the change impact and organizational readiness to limit potential riskSupporting training and communication as part of change managementEvaluating the risk of change and providing actionable guidelines on reducing the impactCommunicating the guidelines to appropriate stakeholdersFacilitating cross-departmental collaboration necessary for change managementReporting on the performance of the process to CAB, Head of ITSM & the IT Senior Leadership teamWhat we need from you:Good verbal and written communication skillsStrong interpersonal skills, with the ability to communicate effectively and clearly with both IT and business stakeholdersA diverse technical background with an ability to understand and communicate the impact of incidents in business termsExcellent influencing and persuasion skills with an inherent ability to demonstrate and sell the benefits of effective incident managementGood understanding of SLAs and their application within incident managementExcellent analytical skills with a commitment to quality standard and a keen eye for detailSelf-motivatedAbility / willingness to influence progress on incidentsGood working experience on MS Office toolsKnowledge of ITIL processes (especially Service Operation & Transition)Ensures customer business interests are maintained over and above those of any specific Service ProviderStrong analytical and problem-solving skillsA mission that gives back:You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.That means…A competitive salary.A discretionary annual bonus for a job well done.3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office.Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assurance & Group income protectionA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.Wellbeing support and a programme of webinars and classes geared towards mindfulness.Job securityReady to share in that mission?Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
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