Service Engineer

Job Title : Service Engineer
Location : Chester-Le-Street
Salary : up to £34,000
Working Pattern:
Monday - Friday
Working Model:
Hybrid Working (3 days on site / 2 days WFH)
NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects.
Primary Responsibilities (Service Delivery):
Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care.
Adhering to service level agreements and meeting deadlines.
Collaborating efficiently as part of the service team, often working independently.
Escalating incidents to Senior Engineers when necessary.
Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager.
Creating customer support documentation.
Recording daily timesheets in accordance with company policies.
Traveling to customer sites as needed.
Adhering to departmental procedures and ensuring the proper execution of procedural activities and guidance.
What we are looking for:
Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security.
Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or attained certifications like CCNA, Microsoft Teams Administrator Associate, Azure Administrator Associate, VMWare).
Exceptional customer service and communication skills.
Decent level of expertise in computer hardware assembly and repair.
Intermediate proficiency in installing operating systems, managing general software, addressing virus-infected machines, and implementing malware protection software.
Knowledge of virtualization technologies (VMWare, HyperV).
Familiarity with terminal server environments, preferably RDS.
Understanding of Microsoft Exchange.
Capability to investigate issue and seek resolutions utilising online resources.
2 years’ experience or more is desirable in 2nd line helpdesk support including troubleshooting and issue resolution.
For more information or to apply, click Apply Now and a member of our team will be in touch.