Service Engineer

My client is recruiting for a Service Engineer in the Water Sector

Field-based in the NG/LE postcode areas

Permanent, Full-time, 37.5 hours

25 days annual leave, Company vehicle + Fuel card

My Client a well respected water technologies company, are looking for a Service Engineer where you will play a pivotal role in giving clients the best in class quality service. You will provide on-site corrective/preventative maintenance and offer after-sales technical and commercial support. You will be expected to go on the 'On Call Rota' weekend/out of hours work once fully trained.

Some more brief responsibilities of a Service Engineer are:

• To observe, abide by and enforce the Company's and client's Health & Safety policies.
• To always present a professional image to customers whether by telephone, in writing or in person.
• To develop and maintain good working relationships with customers ensuring you are always punctual, helpful and courteous.
• Flexible approach to customer's needs and working hours.
• Timely reporting to Service Manager on progress or delays.
• Timely completion and submission of risk assessments, work reports, activity reports and all other documentation.
• Timely completion of site tasks and activities as required.
• Look for recommendations and opportunities to improve the client's system, (reliability or productivity) and where appropriate provide quotations to the client for parts, consumables, plant upgrades and refurbishment work
• Liaise with the appropriate sales team on any potential leads.
• Offer feedback on future product development, features and functions
• Provide regular updates to your line manager on any issues that may result in financial, reputational or operational impact on the Company.
• To carry out commissioning work on standard equipment.

General requirements for the role:

• Ideal but not essential - NVQ or higher in Mechanical, Electrical or Chemical Engineering or similar or even working towards.
• GCSE or equivalent - English and Maths.
• A full UK driving licence is required.
• Excellent time management skills.
• Experience with the water industry
• Knowledge of the Healthcare and Scientific market is desirable.
• Experience of having worked as a Service Engineer or in a Technical Support role
• Passionate about providing a first-class service to our customers.
• Able to handle challenging conversations with customers and find a resolution.
• Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner.
• Demonstrable experience of having built strong working relationships both internally and externally.
• A professional approach to your work and communication with colleagues and customers.
• A good level of IT competency.
• Good organisational skills with an eye for detail.
• Able to prioritise workload and manage multiple tasks.