Service Engagement Partner | S4 | Milton Keynes/Hybrid

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Service Engagement Partner | S4 | Milton Keynes/Hybrid Apply
locations
Milton Keynes
time type
Full time
posted on
Posted Yesterday
job requisition id
Req1238234
Service Engagement Partner | S4 | Milton Keynes/HybridCountry: United Kingdom Interested in part-time, job-share
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flexible
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We want to talk to you! Join our community.Our Tech Team at Santander UK is growing, and we have exciting opportunity for Service Engagement Partner to help us continue leading the way in innovative banking. Our Technology and Data organisation is adapting its operating model to match the overall strategy mapped out by the Senior Leadership Team. In this strategic role you’ll craft the long-term vision for the management of the CIO Domains, managing the current project landscape and change pipeline.Join us in reshaping the future of Santander and help make a difference for our customers. The difference you’ll make:Understanding and appreciating the Santander UK Technology stack and near-term demands translating this to business integration and planning outcomes to realise customer benefitVisualising and communicating current and medium-term business demands forged by building and maintaining strong relationships with all CIO leadsMaintaining a constant appreciation and understanding of how technology can be used to simplify day to day operations and delivery while contributing to the wider business vision and evolving strategyActing as the bridge between the Business and Technology domains to guide delivery priorities, technology choice and overall direction to exceed customer expectationsActing as the ambassador for the Infrastructure, Operations and End User Technology team, supporting both strategic growth and team developmentEmbracing changes that the Santander UK vision requires and demonstrate this through daily interactions, with a digital first mantraWhat you’ll bring:Broad experience as an established Technologist with broad and deep knowledge of how infrastructure and operations pervade all business delivery and value realisationAbility to recognise and report on the KPIs for core service provision, highlighting trends, opportunities for improvement and alternative options for service provisionExceptional interpersonal skills with an ability to work fluidly across Technology and Business domainsA natural leader who is comfortable sitting at the forefront of the Infrastructure, Operations and End User Technology team, providing the intersection between Technology and BusinessCurrent industry knowledge and acumen, recognising the potential and benefit that a hybrid on-prem and cloud approach can provideAbility to plan and forecast the use of technology to realise business goals with practical and pragmatic principles displayed to meet all stakeholders’ requirementsRisk appetite understanding with a natural affinity to manage and mitigate yet ensure value is derived from deliveries that meet both Technology and Business demandsIt would also be nice for you to have:Prior experience in Pre-Sales or Business Development roles driven from a Technology response to Business challengesConsulting experience in the retail financial services industry based on Technology delivery with transformation a key driver to refresh and renew technology choices to meet business demandsBroad managerial experience to help drive and motivate all required Technology and Business teams to deliver projects and outcomes efficientlySound financial planning and forecasting with exposure to third party suppliers, recognising the need to utilise budgets wisely to meet goalsPrior exposure or fulfilment of Service Management functions and the application of this across a traditional on prem and cloud base infrastructure estateWhat else you need to know:We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.This role is based in Milton Keynes and our current expectation is at least two days in an office every week.Application processIf your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be:First Stage – Technical and Competency Interview – this will a one-hour virtual interview with two members of the team.Second Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This will ideally be completed face to face depending on your situation.If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.InclusionAt Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.How we’ll reward you.As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.Eligible for a discretionary performance-related annual bonusWe put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer30 days’ holiday plus bank holidays, which increases to 31 days after five years' service, with the option to purchase up to five contractual days per year£6,000 car allowance per yearCompany funded individual private medical insuranceVoluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessmentsBenefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness coverShare in Santander’s success by investing in our share plansLearn more about our benefits and family friendly policies What to do next:-If this sounds like a role you’re interested in, then please apply.If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at
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or call 0870 414 9080.
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