Service Desk Technician -Onsite Cambridge

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life.
What you will be doing
* You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites.
* logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
* Provide 1st and 2nd line support on Microsoft 365, office applications, internal software
* Performing device builds and facilitating desk moves
What we are looking for:
* Previous IT Service desk experience
* Excellent communication skills at all levels
* Knowledge of Microsoft 365 and Office apps
* Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL
* Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)
What we offer
* Up to £30K working Monday - Friday
* 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
* Enhanced Workplace Pension
* Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and ex...