Service Desk Team Leader

Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week.
We are currently looking for an IT enthusiast to join our Service Desk team. The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Responsibilities:
Managing the NOC/SOC process within the Global Service desk to ensure all process are effective and analysts are fully trained
Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the tea...