Service Desk Manager

IT Service Desk Manager | Buckinghamshire | up to £60,000 Jonothan Bosworth Recruitment Specialists are currently working with its newest partner : an international product & services company, who continue their upward trajectory as one of the UK’s leading suppliers in their field. We are looking for an IT Service Desk Manager with demonstrable IT transformation skills and solid exposure to ServiceNow to join a dynamic and progressive team. Our client is located in Buckinghamshire, near Milton Keynes, and they invest considerably in staff development and training so you can expect to receive comprehensive training to aid your career progression – not only in the UK but throughout their global network. The IT Service Desk Manager will report to the IT Director and be responsible for delivering exceptional IT support to all national sites; ensuring swift resolution of incidents and issues logged with the service desk. THE BASICS: We are looking for individuals who can ensure all services are in-line with what is required, providing technical support and able to motivate a team. If you have experience of conducting client and vendor meetings on service delivery : and reviewing and assessing SLA’s, we’d like to hear from you today. THE SPECIFICS: IT Service Desk Managers with experience of launching or re-launching the Service Desk as part of a transformation programme, with proven IT Team Leader experience should apply. As stated above, experience with ServiceNow, coupled with a friendly and approachable demeanour : whilst being familiar with the relevant IT systems, tools and platforms is what we are looking for. Managing a small team of service desk technicians and supporting thousands of users across all our clients’ UK sites will make up part of your role. THE ADDITIONAL STUFF: If you have strong problem-solving skills as an inspirational leader with relentless drive to do things better, ensuring all issues are raised, logged and resolved to reduce repeat user issues, coupled with experience of configuring and operating an ITSM tool; experience of computer hardware, including HP, Toshiba, Apple and experience with desktop operating systems, including Windows 10 & Mac OS you are likely to receive an immediate interview request. ITIL Certification is desirable. THE BENEFITS: Our client offers an excellent benefits package pension scheme, complementary life insurance, financial incentive schemes, childcare vouchers, free on-site parking, subsidised restaurant, discounts on major retail outlets including groceries and more. THE CONCLUSION: IT Service Desk Managers accustomed to monitoring and analysing service desk performance and driving improvements within the service desk team, as well as asset tracking all hardware and all software licenses for all sites; with an ablity to produce documentation and procedures related to Service Desk 1st line and 2nd support in line with ITIL principles should APPLY TODAY. For more information about this job opportunity, contact Jonothan Bosworth Recruitment Specialists. SDM_S_VC_SE
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Why Jonothan Bosworth? With decades of experience, Jonothan Bosworth Recruitment Specialists are fast becoming the trusted partner for many companies across the UK, and other parts of the world. As we continue to expand our network, the quality of service that we provide has not been compromised. Delivering an excellent customer experience every day, Jonothan Bosworth continues to go from strength to strength.
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