Service Desk Manager

Job DescriptionService Desk Manager ElstreeSalary up to £50,000Technet is currently partnered with one of the UK’s leading Independent trusts providing education to close to 3000 students across a beautiful 100 acre campus. They have the need for an experienced service desk manager who will play a pivotal role in elevating there IT support operations. The Service desk manager will be responsible for the following. The service desk operations, aligning them with ITIL 4 best practices to maintain a high quality.Develop and enforce Service desk policies, procedures and standardsProvide strong leadership to the team, bring in a culture of collaboration and continuous improvement.Carry out regular performance reviews, and training to develop skills. Act as line manager for different teams overseeing day-to-day activities Deal with incidents and reduce the number of tickets backlogged in the systemTo be successful as the service desk manager you will need Previous experience as a service desk manager is a mustExperience working with the education sector is a bonus Detailed understanding of ITIL 4 best practices Experienced working with Microsoft O365, Exchange, Share point, One drive and Intune. Strong background in IT asset managementExperience with Fresh Service or Similar ticketing systemHighly motivated and results-driven This role is on-site and will require a DBS check so please only apply if you eligible to pass a DBS check.
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