Service Desk Manager

Service Desk Manager | Nr Bradford | up to £45,000We are looking for a Service Desk Manager looking to develop a career in a high-performing, dynamic team, by delivering the technology that supports critical operations across the UK.BASICS:If you can be responsible for managing the daily activities of a small team, providing excellent technical support to customers whilst taking responsibility for ensuring SLA’s are met, by driving a process driven ethos, we’d like to hear from you.This role will require you to take the lead, managing critical/P1 & P2 incidents to include documenting the RFO reports for customers.SKILLS:Service Desk Managers with experience working as a supervisor, team leader or manager should apply.Experience managing and working with SLA’s & KPI’s, providing weekly/monthly reports on performance, with proven experience working within the ITIL framework and strong technical proficiency with network hardware and software is important.Managers with demonstrable experience working with Windows Server 2008/##########6, Microsoft 365 (Windows 10, Office 365 & EM + S), Citrix Technologies (XenApp, XenDesktop, Netscaler), supporting a SIP/VOIP telephony system and technical proficiency in server and storage hardwareand software are likely to receive and immediate interview request.ADDITIONAL:Proactive management and monitoring & troubleshooting operational issues and a good understanding of networking, including experience working with IPv4 and IPv6 with Apple Mac OS Software and Hardware support skills, VMware Technologies – VMware vSphere (ESX, vCenter), Microsoft Azure (AD & MFA – deployment and support) and hands on experience of supporting Operational activities & troubleshooting will hold you in good stead.CONCLUSION:Service Desk Managers with several years’ experience working in technical support, working as a supervisor, team leader or manager, with industry recognised certifications (i.e. ITIL, PRINCE2, Microsoft, Apple, Citrix) and experience with technology migration projects should apply today.This is a fantastic job opportunity for someone with excellent attention to detail, open to new ideas with a positive outlook and good problem-solving skills.If you are passionate about IT and delivering exceptional customer service, coupled with excellent verbal and written communication skills and proven experience in developing people, we’d like to hear from you today.QO_10_SDM_SEWe are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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