Service Desk Escalation Engineer

Job Title: Service Desk Escalation Engineer
Location: Hybrid working (Client based in Barlborough, Chesterfield)
Contract: Permanent Full Time
The role of Escalation Engineer
Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to their customers within a service desk environment mainly managed by remote access. This opportunity is a full time, permanent role, initially based at our client's office in Barlborough, then split between customers, the office, and remote working.
About You
This role will suit an individual who is looking to progress their career in IT Support, within an established and supportive business. You must have excellent technical knowledge to effectively provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It is vital to have the desire to provide exceptional experience at all times, and understand the commercial goals of the business as a whole.
Key Responsibilities:
As an Escalation Engineer, your job responsibilities include:
Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers
Managing and tracking incident tickets usin...