Service Desk Engineer

Service Desk Engineer
Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology.
The Role
As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team.
The Responsibilities
Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business.
Log all tickets for incidents or requests that are reported.
Ensure that 1st line incidents are resolved quickly and efficiently.
Ensure that 2nd line incidents are investigated and promptly escalated where required.
Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA.
Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles.
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The Requirements
Strong interpersonal and customer service skills.
Excellent analytical/troubleshooting skills.
Concise written and verbal communication skills.