Service Desk Engineer

Service Desk Engineer (1st line)
Oxford - Onsite
Up to £26k + Benefits
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK.
As a personable and dynamic Service desk Engineer you will be based on site in Oxford, providing top-notch 1st / 2nd line support and contributing to the success of the service delivery team.
As the successful Service Desk Engineer you will have:
Experience as a ServiceDesk engineer (1st line level) supporting SMEs.
Windows Server 2016 and Windows 2019
Windows 10
Active Directory
SharePoint 365
Office 365
Excellent communication and problem solving skills
Knowledge of the following:
Basic Understanding and troubleshoot issues, using: MS Windows Server 2016 / 2019 and Office 365 based email
PC/Server Hardware; diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers.
Active Directory – configure new users, new OU’s, configure sites and services, resolve issues.
DNS
Firewalls
As the successful Service Desk Engineer you will be responsible for:
Provide technical software, hardware and network problem resolution onsite to client.
Performing problem diagnosis and guide users through step-by-step solutions in a desktop support-based environment.
Logging and investigating customer tickets
End to end ownership of a customer ticket, escalating to the ServiceDesk as necessary
Managing and working to internal and customer SLAs
Creating and maintaining documentation
If you are an experienced Service Desk Engineer (1st/2nd line) looking to embrace a new role that will take your career to the next level, then this role is worth considering.
Please do click ‘apply’ now.
Get in touch with Kerry Foreman - 07495306696 | ##### | Kerry Foreman | LinkedIn