service desk controller

Job Title: Service Desk Controller
Location:
Stevenage
Duration:
Temp to perm
Hours :
pm Mon-Fri
Salary:
13/14ph - perm to be confirmed but competitive salary
What we do:
We are a leading specialist in telecare solutions and warden call systems, with over 450 sites supported Nationwide. Our client base includes local authorities, Councils and Housing associations also the public sector.
Job Overview:
As a Junior Service Desk Controller, you will help with the day-to-day admin for the team and assist with the logistics of the engineers so that operations run smoothly, monitoring service levels, and making sure the client base is happy.
Key Responsibilities:
To assist the service controller with day-to-day admin tasks, as and when they arise.
Assist the service controller to monitor service desk performance metrics, such as ticket resolution time, first call resolution rate, and customer satisfaction scores.
Assist the service controller to Identify opportunities for process improvements and automation to enhance service desk efficiency and effectiveness.
Stay informed about emerging technologies and industry best practices related to IT service management.
Required/ Advantageous:...