Service Desk Analyst

We are currently recruiting a
Service Desk Analyst
to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer service. This role offers hybrid (remote/office mix) working and will be based from our offices in
Whitley
(Yorkshire - DN14).
What will you be doing in this role?
As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for services defined in Tunstall IT Service Catalogue.
What we offer:
Ability to help shape and influence the success of Tunstall Group
Competitive salary
Hybrid working
25 days holiday + bank holidays
Contributory pension
Perks and benefits that include things like: free eye tests, retail discounts
A warm and welcoming team environment
Some of your key day to day tasks will be...
The Service Desk Analyst is responsible for:
Proactively monitoring, reviewing, escalating, and pursuing outstanding Service Desk tickets.
Ensuring timely responses and follow-through to resolution within agreed service levels.
Providing exc...