Service Desk Analyst

Job Description
Service Desk Analyst
Circa £30k - £35k
Fully Remote
We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/7 team, working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern.
As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals.
What we are looking for:
2nd line support experience
Microsoft Stack – Azure / SharePoint
Active Directory
A positive mindset and a willingness to learn.
Background in Network Support
What we are offering:
25% increase in pay when on Night shifts
Quick Progression
Weekly training sessions
This is a great opportunity for someone who has a passion for IT/Tech working for a company that has a track record of driving internal promotions.
If this sounds of interest, please apply for more information!