Service Desk Analyst

Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks.
They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience.
Responsibilities:
Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales.
Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution.
Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary.
Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions.
Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads.
This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support.
Who they are looking for:
Able ...