Service Desk Analyst

Temporary Service Desk Analyst
Reference no: N Yorkshire BL TCL 360490
Pay Rate: up to £16.99 per hour PAYE depending on experience
Rate is negotiable for the right candidates – please state pay expectation clearly on your CV
37 Monday – Friday, 08:30 - 17:00
This opening assignment is for 6 months
City: NORTHALLERTON
MV - Management Vetting
NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
Temp to Perm
The role is in a fairly rural location (Northallerton) with limited urban areas close by. Candidates might live in the Teesside, Ripon, Darlington Thirsk, Richmond areas.
To provide application support to teams across the North Yorkshire Police (NYP), North Yorkshire Fire and Rescue Services (NYFRS) and the Office of the Police, Fire and Crime Commissioner (OPFCC). You will work in a team of Service Desk Analysts to offer an effective and efficient service through incident management and request fulfilment to support our front-line services in protecting the public whilst assisting Police Officers and Fire Fighters in performing their critical duties
You will be a specialist in providing technical support to a wide team, resolving issues and providing solutions relating to ICT equipment, infrastructure and applications. You will play a vital role in contributing to the wider ICT department, identifying opportunities for improvement and efficiencies, whilst taking ownership of problems driving them through to resolution
Key responsibilities:
Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service.
Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation.
As part of the Service Support Team provide input into the Service Delivery strategy and roadmap supporting the strategies of the OPFCC, NYP, NYFRS and Enable NY.
Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance and improve service transition lifecycle to support the business requirements of the OPFCC, NYP, NYFRS and Enable NY.
Participate in activities to support incident management and request fulfilment across the department to time and performance quality standards.
Provide support to line management on all aspects of incident management and request fulfilment management, including effective communication to end users including 3rd party providers.
Ensure that the service support manager is kept informed as to the current status of all service operation activities and any outstanding issues with incident and request fulfilment cases.
Contribute to the development and implementation of service support processes and compliance requirements.
To support line management when consulting with clients with respect to all service support activities.
Promote a culture of knowledge sharing within the ICT department to assist the service desk capability with first time fix
NB: Please feel free to apply to us direct via ##### by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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