Service Desk Analyst

Job Title : Service Desk Analyst - First Line Support
Location : York
Salary : £26,000
Role Overview
We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.
Responsibilities
Address first and second-level user queries.
Monitor systems and service status.
Respond promptly to incidents.
Deliver support through various channels.
Requirements
IT background with experience in technical support.
Excellent communication and customer service skills.
Ability to work independently and in a team.
Full driving license and York-based.
Preferred Skills
Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
Knowledge of data center technologies and security services.
Benefits
Competitive salary of £26,000.
Opportunities for career growth.
Supportive work environment.
...