Service Desk Analyst

An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work.This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm.The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team.Role Responsibilities:Provide first line technical support to users.Create new users and accounts.Log and record incidents and troubleshoot issues for users to resolution.Support the ERP system (full training is provided in their bespoke system).Update relevant technical documentation.We are looking for someone with 1 + years’ experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users.This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!If you’d like more information about the role, please contact Charlotte Attwood for more information on 0161 486 1599 / email your CV to
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