Service Desk Analyst

Job Title: Service Desk Analyst - First Line Support
Location: York
Salary: £26,000

Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.

Responsibilities

• Address first and second-level user queries.
• Monitor systems and service status.
• Respond promptly to incidents.
• Deliver support through various channels.

Requirements

• IT background with experience in technical support.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• Full driving license and York-based.

Preferred Skills

• Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
• Knowledge of data center technologies and security services.

Benefits

• Competitive salary of £26,000.
• Opportunities for career growth.
• Supportive work environment.