Service Desk Analyst

IT Support Analyst / 1st Line Support Analyst
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based housing firm on a permanent basis.
IT Support Analyst / 1st Line Support Analyst
Key Responsibilities:
• Providing a professional and consistent level of Technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all
mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
IT Support Analyst / 1st Line Support Analyst
Attributes/Skills:
• Good troubleshooting and analytical skills
• Knowledge of Windows 10, Intune and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software
IT Support Analyst / 1st Line Support Analyst