Service Desk Analyst

Looking for a Service Desk Analyst to provide first-line technical support in the public sector and government industry. The role involves troubleshooting, problem-solving and providing excellent customer service.

Client Details

Our client is a well-established public sector organisation based in Halifax. With over 5000 employees, they provide vital services to the local community and have a strong reputation for their commitment to staff development.

Description

Responsibilities:

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Conduct timely repair of IT equipment and peripherals that are not functioning properly.
• Provide accurate and timely logging of problems and resolution for problems in the problem management database.
• Escalate more complex problems to the appropriate support groups.
• Help install and perform minor repairs to hardware, software, and peripheral equipment.
• Support the roll-out of new applications, among other duties.

Profile

A successful Service Desk Analyst should have:

• A good understanding of Microsoft office suite.
• Experience working in a Service Desk Analyst role or similar.
• Excellent communication and problem-solving skills.
• Knowledge of IT systems and infrastructure.
• Ability to work well in a team and adapt to changing circumstances.

Job Offer

Benefits:

• Yearly salary ranging from �20,044 to �22,383.
• Generous holiday leave and access to all benefits.
• Opportunities for professional development with great training opportunities and growth within the company.
• A positive and supportive company culture.

We welcome candidates who are eager to learn and grow in a supportive team environment. If you have the skills and experience necessary for this role, please apply.