Service Desk Analyst

Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh.

Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements.

Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills.

Why Join Us?

• Exciting career growth opportunities
• Collaborative and supportive team environment
• Exposure to cutting-edge technologies
• Embrace a healthy work-life balance with our 9/75 schedule

Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together!

Required skills, qualifications and experience

• Previous experience in a Service Desk / Helpdesk environment
• Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware
• Strong troubleshooting and problem-solving skills
• Motivated and eager to expand your knowledge and experience
• Enthusiastic team player with the ability to take initiative

Key Info

• 37.5 Hours Per Week
• Every other Friday off!
• Onsite in Helensburgh
• Permanent

What we offer you

At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.

We offer Competitive salaries alongside a flexible holiday entitlement.

We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below:

• Private Medical Insurance
• Competitive Pension
• Dental
• Critical Illness
• Life Assurance
• Travel Insurance
• Employee discounts for top high street shops
• Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc
• Internal training and development alongside out Education assistance programmes
• Reimbursement for a professional membership
• Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave

Business Environment

Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C)). Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness.

Equal Opportunity Statement

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

Disclaimer:

This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.