Service Desk Analyst

Service Desk Analyst - £30,000 - £35,000 - London, Onsite.
Service Desk Analyst is sought to join a top London Markets specialty insurer. You will provide 1^st/2^nd line level support and resolve technical issues for staff across London, Australia, and Bermuda. This is a great opportunity for someone who is early into their IT career and has a desire to progress a career in IT Service Delivery.
The job:

• Provide 1^stto 2^nd line support at a high level of service across all levels of seniority including Board Members, Senior Management and VIPs
• Manage tickets via ServiceNow.
• Deploy any application and system changes in line with the change management process.
• Ensuring that Servers and Desktops are up to date with necessary software patches and updates, following the agreed schedule.
• Troubleshoot Outlook along with any issues relating to Office 365 and Exchange Online
• Ensure all IT equipment is maintained to an exceptional condition.
• Responsible for any incidents, service & Change requests/problems
• Troubleshooting RDS issues
• Provide out of hours support on a scheduled rota.

Skills and Qualifications required.

• Knowledge of MDM - Jamf
• Experience in using Service Desk ticketing tools.
• Microsoft 365, Office Suite
• ITIL training can be provided if necessary.

Please get in touch - #####

Service Desk Analyst - £30,000 - £35,000 - London, Onsite.