Service Desk Analyst

Service Desk Analyst

Context Recruitment is excited to be working with a leading Telecommunications company who currently require a Service Desk Analyst. The company, who offers a wide range of services including Connectivity, Communications and IT services to their customers are going through a significant growth trajectory.

You will be responsible for providing exceptional customer service by supporting the business's range of products and services. You will provide first line support, serving as the first point of call for end users when they require basic technical assistance.

Role Responsibilities

• Provide basic 1st line IT support, assisting with minor technical queries
• First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base
• Escalate unresolved issues to 1^st/2^nd line support
• Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
• Ensure excellent customer service
• Manage requests for changes

Experience

• Excellent customer service skills
• Strong desire for a career within IT
• Understanding of networking technologies, including VoIP telephony solutions
• Good admin skills, ensuring key notes are taken and organised accordingly
• No experience needed however, a degree in an IT based subject or independent study is desirable (CompTIA A+ cert)

In return our client is offering a competitive salary of up £22,000

Based onsite in Bolton