Our client is seeking a Service Desk Analyst - 1st line with a knack for problem-solving and a passion for providing excellent customer service. The successful candidate will work within the Global IT department, providing 1st line support to a large user base. This assignment will be offered for 3-6 months initially with possible extensions.
Client Details
Our client is a globally recognised leader in the Manufacturing and Production industry. With a workforce of over 5000 employees worldwide, they pride themselves on delivering top-quality products and services. Based in CHELTENHAM, they are renowned for their commitment to innovation and customer satisfaction.
Description
The Service Desk Analyst - 1st line will:
- Provide first point of contact for all IT related issues within the company.
- Log, track, and resolve help desk tickets in a timely manner.
- Assist in maintaining company-wide IT systems and networks.
- Collaborate with team members to ensure smooth operation of technology.
- Provide training and support to staff on IT systems and software.
- Monitor system performance and report any issues.
- Perform routine system backups and security checks.
- Participate in IT projects as required.
Profile
A successful Service Desk Analyst (1st line)' should have:
- A strong understanding of ITIL.
- Good understanding/knowledge of Microsoft products.
- Excellent problem-solving skills and a detail-oriented mindset.
- A customer-centric approach with excellent communication skills.
- The ability to work effectively both independently and as part of a team.
Job Offer
The Service Desk Analyst - 1st line contract is offering:
- Duration of 3 to 6 months, possible extensions.
- Hourly rate between �15 - �17 (Inside IR35)
- The opportunity to work within a strong and supportive team.
- A rewarding contract in the exciting Industrial / Manufacturing industry.
- Initially site based 5 days per week to get up to speed, Hybrid working to be discussed later in contract.