Service Delivery Specialist

Job DescriptionCompany OverviewWe are a leading Regulation Technology (Regtech) Software-as-a-Service (SaaS) company dedicated to simplifying and optimizing compliance processes for financial institutions. We are looking for a Customer oriented Service Delivery Manager to ensure the smooth delivery of our solutions to the end clients.Role DescriptionYou will be expected to perform a number of duties, including:Project Initiation: Manage discussion around business, systems, data and requirements.Client Project Management: Concisely summarise client requirements, plan delivery and manage to completion, with internal reporting back to managersConfiguration Build: along with our configuration analyst, utilise eflow's proprietary software (PATH) to configure data transformations, log actions and customise workflows.UAT: Manage testing along with eflow's sub contractors, involving clients to ensure users are satisfied with the solution and sign off into production.Development Request Process: Identify feature improvements for release candidates, perform business analysis and document technical specifications.Client Support: effectively hand over the project to Customer success through the BAU phase.Skills and ExperienceSelf-motivated with the ability to work with minimal supervisionExcellent verbal and written communication skillsTime managementA proven track record of meeting project deliverables in the workplace or in educationStrong, proactive analytical skillsTechnically minded with proficient command of ExcelConfident and a quick learnerAttention to detail and assertive communication with different stakeholdersEducated to A-levelCustomer/client facing experience preferred
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