Service Delivery Manager

Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
Duties:
Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
To increase market penetration and market share of company offerings & collections services
To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients.
Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation
Take accountability for service delivery performance, meeting customer expectations, and driving future demand.
Maintain customer relationships, while improving response and delivery times
Create and present regular reports to Senior Management
Resolve any service problems and customer complaints.
Identify customer trends and help develop strategies to reduce the query rates.
Manage key performance indicators to grow the overall competency base within the team.<...