Service Delivery Manager

Our client, a wireless telecommunication provider based in the UK, looking to appoint an experienced Senior Field Engineer. The Successful Service Delivery Manager will be responsible for the delivery of service including customer projects and ensure a timely and quality delivery of service to customers.Key Responsibilities:Ensure the overall service meets order and project delivery commitments, customer requirements and operational performance targets.Manage all Service Delivery activity as well as, coordinate internal and external teams and ensure the effective performance of activities with accurate and timely information disseminated to stakeholders and end users.You will perform reviews of existing processes and procedures to promote effective business and systems operations.Maintain the proper balance between the need for change and potential impact of changes to the process.Ensure projects are delivered within expected time frames as well as, ensuring all contracted customer service visits are completed within the timeframe set.Build strong rapport with manage service and the customers to enhance the increase of sales and attend internal and external meetings to review progress.Key Requirements:Manage team performance to agreed operational targets.Extensive experience in managing customer relationships.Influential relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining service targets.Flexible approach to work with a focus on delivery to deadlines and high standards.Extensive experience in managed services and service delivery environment including technical and service management exposure.Client facing experience with excellent communication skills.Radio, Unified Comms and/or Network and I.T. technical and industry knowledge.Customer Support Executive – South East based – UK We are currently working with a very well branded, Software as...Industry: Financial Services Position: Senior Voice Network Engineer Reports to: Head of Networks Type: Full Time, Permanent Location: London...Industry: Financial Services Position: Head of Desktop Support and Engineering Reports to: Head of Infrastructure and Cloud Services Type:...
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