Service Delivery Coordinator

Salary. Commensurate with education and experience Overview.We are seeking a Service Delivery Coordinator to join our newly established team at our new office location in WatfordWe work for a prestigious customer base in a wide range of sectors including; pharmaceuticals, petrochemical, telecoms, education, IT, retail, healthcare & local authorities.Airco are a forward-thinking & progressive company, and this is a fantastic opportunity.Location: WatfordSalary:Up to £28,000 per annum depending on experienceBenefits: Enhanced Holidays, Birthday Day off, Long service awards, Enhanced sick pay, Bike to work scheme, referral scheme, Home support and Health cash plans. Along with Competitive performance recognition bonusWhat will you do…Schedule Planned Preventative Maintenance works in consultation with client availabilityOrganise all necessary access equipment and site requirements including componentsPrepare RAMS for clients and engineersAllocate works to designated engineersEnsure works are scheduled and completed within client KPI’sFollowing engineer attendance, manage the status of the task, upload the relevant reports and process through the necessary inhouse systems and client portalsManage the asset registersReview completed work reports to identify queries, when necessary, raise with relevant partiesUpload reports to the necessary internal systems and external portals within the standard KPI’s, ensuring client compliance requirements are fulfilledProvide non-technical support to designated clientsRaise purchase order requests and uplifts through the necessary internal systems and client portalsFollowing completion of works, produce and upload any compliance certification through the necessary internal systems and client portalsCarryout all necessary portals requirements are completed to prevent any delays to paymentReview the quotation tracker to ensure client specific KPI’s are maintained. Liaise with relevant internal parties to ensure deadlines are maintainedCarryout any additional duties when requiredWho are we looking for…Ideally you will have previous experience working in a service management role, preferably Facilities ManagementExcellent IT skills including Microsoft Excel. The ability to transition between multiple inhouse systems and client portals (following training)You will be a highly organised individual who can demonstrate priorising your own workloadAn individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all timesYou will be able to build internal and external relationships, you will feel comfortable working within a team, but have the strength of conviction to ensure your clients requirements are prioritisedAn ability to work to tight deadline and quick turnaround times, ensuring all KPI’s are metAn individual who has the ability to continuously review working practices, looking for improvements which will bring efficiencies and increase productivityThe Package...Training and Continuous Professional DevelopmentOpportunities to progress within the business
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