Service Deliver Coordinator

SECURITY CLEARANCE:
Eligibility to gain UK SC and DV Security Clearance
TRAVEL REQUIRED:
Occasional
LOCATION:
Hybrid Working (Typically 3 days in the office and 2 days from home) Chippenham, Wiltshire
TYPE:
Full time
WHAT'S IN IT FOR YOU
Financial Reward:
Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
Work / Life Balance:
37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
Personal Development:
Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
Health & Wellbeing:
Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
Family and Caregiving:
Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
Secure Communications is part of Airbus Defence and Space; Europes leading defence company. We are a world leader in military satellite communication services, providing solutions that benefit from the companys 40+ years of experience delivering and maintaining communication services for military and defence users.
Reporting directly to the Service Delivery Lead you will support activities across all stakeholders within Airbus, adhering to both contractual targets and Airbus processes. You will be responsible for collating and producing both internal and external reports of the contract deliverables. You will attend meetings and take minutes as required.
HOW YOU WILL CONTRIBUTE TO THE TEAM
Reporting the P&L of the contract as directed by the Service Lead
Coordination of customer satisfaction and feedback ideas for improvement.
Attend and minute meetings as required by the Service Lead
Collating of KPI reports/Contractual reports
ABOUT YOU
Knowledge of office based IT tools such as Microsoft Office and Google Suite.
Be able to extract information and formulate reports.
Familiarity with ITIL processes
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and well always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process
you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Companys success, reputation and sustainable growth
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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