Service Coordinator

GMP Recruitment are proud to be partnered with a highly recognisable and hugely successful engineering business that has seen substantial growth and development in recent years. We are supporting their recruitment for an experienced Service Coordinator to join their team on a full time, permanent basis, located near Kidderminster, working within repairs and calibration.
This position will be based between their site in Hartlebury and Coventry with regular trips to both sites. Please be able to commit to this if interested in the role.
As Service Coordinator you will provide repair & calibration coordination to the busy service department, being the first point of contact and entry for all customer enquiries.
Ideally, candidates will be able to demonstrate experience in a customer facing role, within manufacturing, engineering or automotive environments. You must have excellent relationship building and communication skills.
This is a full time, permanent position and the successful candidate can expect to revied a highly competitive basic salary, plus excellent fringe benefits and the chance to join a highly reputable and fast-growing business.
Service Coordinator main duties:
* You will support the Service Repair Team and Hotline with coordination of repair & calibration tasks.
* Raising orders with outside calibration labs for servicing, calibration, and repair of calibration equipment.
* Customer calibration certificates ownership & planning, including issuing correct protocols to SVE’s.
* To plan & track the location of test and measurement equipment for laboratory and field Service Engineers.
* Supporting internal & external quality audits
* Admin support for import / export along with RMA coordination.
* Customer liaison – ensuring customers are notified of calibration due dates and co-ordination of deliveries and dispatch locally.
* To coordinate & participate in online customer meetings.
* Prepared to travel to customer & internal sites.
* To carry out any other duties as reasonably required commensurate with the nature of the job and level of responsibility
Service Coordinator required skills and experience:
* Proficient in the use of computerised asset management systems to Manage / Maintain databases of customer equipment.
* Ability to build and maintain good working relationships and information exchange with internal and external customers.
* Extensive use of SAP or equivalent tool. (Internal training available)
* Proficient in the use of Microsoft Office (particularly Excel) and generally IT literate
* Sufficient experience in dealing with customers and staff under stressed situations.
* Needs to be a team player and willing to accept responsibility within the role.
* Commitment, flexibility, self-motivation and a passion for the role are necessary attributes for this position.
* Driving licence.
If the above role sounds perfect for you, please click apply. If you want more information on this position, please contact GMP Recruitment directly.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency