Service Coordinator

Service Coordinator Location Redhill Surrey
About us:
Company Overview:
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.
37 Hours Monday to Friday
Company Benefits:
Excellent salary
Holidays 25 days holidays plus bank holidays which increases up to 30 days after 10 years’ service.
Life insurance entitlement from first working day which is four times your basic salary.
Charity work 2 days paid if you wish to volunteer and work for your nominated charity.
Birthday off
Pension
Cycle to work scheme.
Enhanced Maternity and Paternity pay.
Healthcare Cash plan
Eden Red discounts.
Job Description
Role and responsibilities:
You will report to the Service Coordination Team Lead.
The role will have two main functions
Maintain all EMEA Service inventory postings on a daily basis in our ERP to ensure 100% stock accuracy and postings are done within the month they are used, including reconciliation
Manage all warranty service item records within the ERP, alongside the service team.
Track all service orders that include spare parts on a daily basis for EMEA, ensuring they have the correct information: items, location codes and serial numbers (where relevant) on the order
Ensure all inventory transactions are added to their respective SVO by the field service team, chase down any discrepancies to a close
Work with Service Supply Chain (EMEA) for consumption data and open backlog
Provide a weekly report on transaction MTD in line with FY budget/forecasting
Generate reports for transactional data (consumptions on daily/weekly basis) & what is to be posted (Backlog) for inventory cost forecasting
Manage all transactions through the system to capture all inventory for all EMEA Service locations
Support the service supply chain team with inventory transactions in the ERP
Ensure all EMEA locations that require a stock count are completed in the system correctly.
Planning annual stock counts with Service Coordination team to meet OSI Audit requirements
Work with Global service supply chain team as regional lead for stock count compliance.
Maintain record of service items in the ERP that are subject to active warranty and update information accordingly in the database
Manage all supporting documentation in the system (and maintain confidentiality).
Qualifications:
Technical skills/knowledge
Excellent administration skills
Excel, Word, data entry
ERP knowledge
Attention to detail.
Problem-solving.
If you are enthusiastic about our Company’s mission and ready to take the next step in your career journey apply now!”