Service Coordinator Administrator

Service Coordinator Administrator

Job title:  Service Coordinator Administrator 

Location: Waterbeach, Cambridge

Hours / Days: Monday to Friday 8am – 5pm or 8:30am – 5:30pm

Job type:  Full time permanent

Salary:  Circa £23,500 to £25,000 dependent on experience   

Any other benefits:  Company bonus scheme

We are pleased to be recruiting for our forward thinking client based in Waterbeach.  We are looking for a Service Coordinator to organise and ensure the smooth running of the engineer’s diary on a day-to-day basis. The service coordinator’s responsibilities will include working closely with our senior service coordinator, lead engineers, engineers, and customers. To succeed in this role, you should have excellent organisation, time management and communication skills, as you’ll collaborate with internal teams and clients to ensure the smooth and efficient operations of the company's administration and office.

Responsibilities of the Service Coordinator:

• Organising and responsible for the engineer’s diary


• Answering the phone and taking customer enquires


• Preparing letters, presentations, and reports


• Liaising with staff, suppliers, and clients


• Using a range of software packages including Office 365, Xero and Infraspeak


• Maintaining company paperwork and processes

The type of person we are looking for as a Service Coordinator:

• Reliability and discretion: you will often learn of confidential matters.


• Adaptability


• IT skills


• Problem-solving skills


• Initiative


• Ability to ‘make things happen.


• Attention to detail.


• Excellent verbal and written communication skills


• Excellent customer service and problem-solving skills


• High-quality organisational skills


• The ability to work well under deadlines and to multitask.


• The ability to build relationships and coalitions within the community.


• Excellent critical thinking and problem-solving skills


• 1 to 3 years customer service experience required