Service Controller

Pyramid8 have an exciting opportunity with a company based in Sherburn who specialise in Generator Repair, Installation and Maintenance. Due to growth, they are now looking for someone to join their Service team as a Service Controller. As a Service Controller you will be responsible for:
Taking calls from customers regarding the breakdown of back-up power systems Organising Engineers to attend customer's sites. Ensuring engineers are allocated correctly. Taking responsibility for work and ensuring all jobs are completed efficiently. Service administration. Responding to customer queries in a professional and timely manner. Working closely and supporting the sales team with their questions and requests.
To be considered for the role you must have:
Previous experience working within customer service, administration, service delivery environment would be an advantage but is not essential. Able to maintain a high attention to detail in all tasks undertaken. Can demonstrate the ability to go the extra mile, to exceed expectations. An understanding of how to deal with difficult and/or upset customers. Excellent telephone manner. Excellent time management and personal organisational skills. Proficient at Microsoft Office. Ability to demonstrate effective interpersonal skills.
In return you will receive a basic salary of up to GBP23K plus commission which will depend on team performance. This is a permanent full-time position working Monday to Friday 8.30am 5pm.
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