Service Controller – Alfreton

Are you a natural leader who thrives in the fast-paced, results-driven world of construction equipment? Do you dream of making a real impact on customers’ experience? If so, join TC Harrison JCB, a leading JCB dealership renowned for its exceptional service and commitment to customer satisfaction. As our Service Controller, you’ll lead a team that ensures smooth operations and delivers top-notch service, leaving customers happy and productive.Leveraging over 50-years of legacy and a strategic network of six depots across Yorkshire, Nottinghamshire, Lincolnshire, Derbyshire, and the North East, TC Harrison JCB offers a dynamic and rewarding career opportunity. Are you who we are looking for to join us as our Service Controller in Alfreton?Mastermind workflow:Manage daily tasks for workshop and field technicians, maximising resource utilisation and adhering to manufacturer standards.Become the customer champion:Handle inquiries, create and manage digital job cards, and ensure an accurate recording of labour & parts, exceeding expectations every step of the way.Cost control expert:Monitor operating costs (including overheads) and implement strategies to stay within budget while maintaining quality service.Inspire and lead:Set high standards, foster a positive and engaged team environment, and ensure performance levels are maintained.Deliver service excellence:Meet and exceed TC Harrison’s renowned customer service standards, both internally and externally.Quote with confidence:Provide accurate repair quotes based on your technical expertise.Safety first:Ensure employee safety by adhering to policies, conducting audits, developing improved safety plans, and investigating near misses/incidents.Maintain meticulous records:Track vehicle maintenance and compliance accurately, including external work and invoicing.Support the Depot Manager:Provide performance updates, address staffing anomalies, and work collaboratively to solve challenges.Be a team player:Comply with company policies and procedures, demonstrating your commitment to excellence.Never Stop Learning:Participate in depot meetings, share knowledge, and embrace opportunities for personal and professional development.Ability to coach and mentor staff.Strong organisational experience.Motivates and leads staff through positive engagement and open communication.Identifies and shares best practises to develop the operation as a whole.Possesses good analytical and numerical skills.5 GCSE’s including Maths and Englishgood communication and computer skillsMinimum 2 years’ experience within a service environment, ideally with plant industry or motor trade backgroundWhilst the above is desirable, a candidate with a suitable attitude and the desire to perform as part of a professional team will be considered. An organised and thorough approach to administrative duties would be an advantage as would a willingness to learn all aspects of the Service Administration process and a flexible approach to your work. We offer a competitive basic salary and excellent working environment/conditions.
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