Service Charge Specialist

Service Charge Specialist
Houghton Regis, Bedfordshire
Temporary, 4 month initial contract (Possibility for extension)
Full Time, 35 hours per Week
Rate : �25.53 Umbrella PH
We are looking for a Service Charge Specialist to join a leading provider in the housing sector, dedicated to delivering exceptional service to our customers. Currently, we are seeking a dynamic and skilled Service Charge Specialist to join the team on a temporary basis. This role offers a hybrid working arrangement and will primarily focus on supporting the Legacy Aldwyck Housing region. Please note, a basic DBS is essential.
As a Service Charge Specialist, you will collaborate closely with the Service Charge Area Manager to handle customer enquiries and complaints effectively. Please note that this is not a Service Charge accountant role, and there will be no calculations involved. We require someone with prior experience in Housing Management, a strong understanding of Service Charges, and exceptional customer service skills to manage a high volume of enquiries.

Key Responsibilities:

• Ensure the integrity of rents and service charges within your designated patch.
• Assist in the preparation of rent review and service charge estimates, ensuring accuracy and transparency.
• Provide guidance and advice to colleagues on rents, service charges, and general management.
• Champion our core values: deliver on promises, give respect, be accountable, and show kindness.
• Act as a central figure in Peabody's Homeowner Service, reporting to the Service Charge Area Manager.
• Deliver exceptional customer service by resolving enquiries and complaints promptly and efficiently.

Requirements:

• Collaborative: Able to work effectively with various departments and stakeholders.

• Adaptable: Capable of thriving in a fast-paced and changing environment.
• Committed: Dedicated to delivering exceptional customer service at all times.

• Strong commitment to equality, diversity, and inclusion.
• Professional qualification such as CIH or IRPM, or significant experience in a similar role.
• Sound knowledge of accounting processes related to service charges.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)