Service Charge Officer

Service Charge Officer
London Bridge
Up to £41,000
We are looking to recruit a Service Charge Officer.
We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.
As a Service Charge Officer, you will be working within the Service Charge Team to ensure the accurate production of service charge statements (estimates and actual). You will be the main point of contact for customer enquiries, managing the end-to-end case management process and maintaining regular engagement throughout the service charge cycle.
Responsibilities
Manage service charge enquiries, providing excellent customer-focused service.
Coordinate end-to-end case management process, including customer contact, investigation, and comprehensive response.
Produce clear breakdowns and summaries of service charges for customers.
Proactively contact customers as a key point of contact for any service charge concerns.