Service Advisor

Service Advisor - Lexus Derby
(£26,862 to £28,820pa Depending on Experience + OTE circa £38k )
Create experiences you can be proud of.
Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.
What we can offer you
33 days annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available
Retail discounts that save you money every day
Gym discounts, cash healthcare plans , and a cycle-to-work scheme
Car discounts for new and used purchases and servicing
Flexible pension scheme and Sharesave scheme to grow your savings
Family-friendly policies that help you spend more time with the people that matter
A wellbeing programme to support you and your family
An internal colleague recognition system to celebrate achievements
A community volunteering day
What youll do day to day
Provide an outstanding level of customer care
Book service and repair work, always ensuring workshop and parts availability
Keep customers fully informed of progress of their vehicle repairs
Organise loan car bookings for customers where needed
Obtain and process payments in a timely manner in adherence to Inchcape policy
Maintain accurate customer records on our systems
Convert as many inbound and outbound calls into bookings as possible
Helpful skills and qualifications
Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
Excellent communication and organisational skills
A passion for delivering an incredible experience to all, whether internal or external customers
The ability to identify the needs of the customers and opportunities to upsell
Excellent time management skills and the ability to work under pressure
Previous experience in a target driven role
Full UK driving licence
Who we are
Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you dont need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believe Inchcape is for everyone.

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