Service Advisor

**Monday - Friday working only**

My client is seeking a knowledgeable and experienced HGV Service Advisor to join their team. The ideal candidate will have a minimum of 2 years of experience working as a Service Advisor, preferably within the heavy goods vehicle (HGV) industry.

Responsibilities:

• Act as the primary point of contact for HGV customers, providing exceptional customer service and support throughout their service experience.
• Schedule service appointments and efficiently manage the workshop diary to maximise productivity.
• Communicate effectively with customers to understand their service requirements and provide accurate quotations.
• Liaise with the workshop team to ensure timely completion of service and repair work, keeping customers informed of progress.
• Conduct vehicle inspections and accurately document service and repair findings.
• Proactively identify additional service and repair opportunities, up selling relevant products and services to customers.
• Maintain accurate records of customer interactions and service history using our internal systems.
• Adhere to company policies and procedures, ensuring compliance with health and safety regulations at all times.
• Collaborate with colleagues to maintain a clean and organised workshop environment.

Requirements:

• Minimum 2 years of experience working as a Service Advisor, preferably within the HGV industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent organisational skills and the ability to manage multiple tasks efficiently.
• Proficiency in computer software systems, including MS Office and CRM software.
• Knowledge of HGV maintenance and repair procedures is advantageous.
• A proactive and customer-focused approach to problem-solving.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• A valid driver's license is preferred.

If you meet the above requirements and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position.

Consultant: Beckie Gardner

Job Number: (phone number removed) INDIND

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.