Service Advisor

My client is a main car dealership based in Cheltenham, who are currently looking to recruit a Service Advisor to join their team.As a Service Advisor you will ensure the highest level of customer satisfaction and care always for vehicle servicing and repair.As a Service Advisor you are the principal point of contact for all customer communication while the vehicle is in our Retail Centre.You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone.Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identifythe needs of the customers and opportunities to upsell. You can work to tight timescales and thrive on the pressure of a busy servicedepartment. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets.Passion for the product and delivering incredible customer service will be evident in everything you do.Main ResponsibilitiesTo provide an outstanding level of customer care ensuring the highest standards of satisfaction at all timesBook service and repair work always ensuring workshop and parts availabilityTo keep customers fully informed of progress and advise of extra work neededTo invoice on time and accurately used warranty transactions are submitted and invoiced dailyTo obtain and process payments according to Inchcape policyTo achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)To maintain accurate customer records on Kerridge & DialogHelp deliver balance scorecard results for department to meet Manufacturers expectationsTo make telephone follow-up / Up sell / Progress callsTo convert as many inbound / outbound calls into bookings as possibleThe Ideal CandidateTo be a success in this role, you will have:Commitment to delivering customer excellenceA good standard of verbal and numerical reasoningPrevious experience in a target driven roleSalary: Basic Salary between £23,805 – £30,015 + OTE £40,015 depending on experienceHours: Monday to Friday 8am to 6pm and Alternative SaturdaysContact: Gary Lovelace at Jago Consultants
By submitting this form you agree to our privacy policy.
Candidate RegistrationRegister your details with us by completing our online form and attach a copy of your curriculum vitae. We will contact you to discuss your personal needs and keep you updated with any relevant vacancies.“You guys make it personal and go the extra mile to help. Thanks so much”N Ball“Definitely stood out against other agencies”“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”P Saso“The culture of this company is great and everyone I worked with was amazing.”“Fantastic – they were brilliant. Best agency ever!!”S Dunlop“Karen has been a great help in my Career change and I will be sure to recommend you guys to my friends and colleagues”“Brilliant help from Andy hats off to him”B Friend“You guys make it personal and go the extra mile to help. Thanks so much”N Ball“Definitely stood out against other agencies”“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”P Saso“The culture of this company is great and everyone I worked with was amazing.”
#J-18808-Ljbffr